Achieving Sales on Telephones

About This Course

Master the art of telephone sales with our Achieving Sales on the Telephone course. Learn effective techniques for engaging customers, overcoming objections, and closing deals. Gain practical skills to enhance your sales performance and boost your confidence.

2 Hours - CPD= 2 points

Learning Outcomes:

Construct your telephone conversations so that you are able to optimise selling opportunities

Utilise proven telephone communication methods including the use of effective questions

Offer your proposition to buyers so that it meets their requirements and needs

Identify and handle potential barriers to a successful outcome that are posed by potential buyers and/or others

Conclude sales conversations effectively

Requirements

To ensure an optimal and productive learning experience for all students, prospective learners are expected to meet the following prerequisites:

Minimum Age: Participants are required to be 13 years of age or older. The course material and pedagogical approach are structured for a level of cognitive maturity consistent with this age group.

English Language Proficiency: A proficient command of the English language, encompassing both reading comprehension and listening skills, is essential. All course materials, instructional sessions, and collaborative activities are conducted exclusively in English. Consequently, participants must possess the ability to understand detailed written information and follow spoken discourse to engage effectively with the course content.

Frequently Asked Questions

Frequently Asked Questions (FAQs) - IAM CPD Short Courses

Q: What does CPD stand for and why is it important? A: CPD stands for Continuing Professional Development. These courses are designed to enhance your knowledge, skills, and competencies within your professional field, ensuring you remain current with industry standards and best practices.

Q: How long are the IAM CPD short courses? A: As short courses, these programmes are designed to be concise and focused, typically ranging from several hours to a few days, depending upon the specific course content and learning objectives.

Q: Will I receive a certificate upon completion? A: Yes, participants who successfully complete the course requirements will receive an IAM CPD certificate, which can be used to demonstrate your commitment to professional development to employers and professional bodies.

Q: Are there any prerequisites beyond the age and language requirements? A: The primary prerequisites are being at least 13 years of age and possessing proficient English reading and listening skills. Some specialist courses may have additional requirements, which will be clearly stated in the individual course descriptions.

Q: Can I access course materials after completion? A: Access to course materials post-completion varies by course. Please refer to the specific course details or contact the course administrator for information regarding ongoing access to resources.

Q: Are the courses delivered online or in-person? A: Delivery methods vary by course. Please check the individual course listings for specific delivery formats, which may include online, face-to-face, or blended learning approaches.

Q: What support is available during the course? A: All participants have access to instructional support throughout their studies. This includes guidance from course tutors and technical support for any platform-related queries.